Emotional Intelegence Case lets : Gandhi , Cumstomer and other

CASE: Customer and Waiter : A Dialogue  

Customer asked the waiter  :  Waiter, do you serve pigs? 

Waiter replied   :  Sit down sir, we serve everyone ..

1 .  Discuss the below given THREE habits in detail .. 1 Be Proactice,  2 Begin with end in mind, 3 Seek first to understand, then to be understood

2. You are asked to help the customer to design an effective  return response for the customer on the lines of Seven habits of Highly Effective People framework.

 Customer response  to the waiter  :   ( .   .    .    .   ? )

CASE: Customer and waiter .

Q. No. 7.   Here is a narrative drawn from the life of J C Bose. Read the narrative and respond to the question at the end.

Having graduated from Cambridge, J C Bose returned to India with a letter of recommendation from his professor to the victory. This letter smoothed his path into the Indian educational service and he was appointed professor of physics at presidency collage in Calcutta. His appointment was not the blessing it seemed, for it involved Bose in three-year struggle with authority. An Indian in those days of colonial rule, normally received two-thirds of the salary paid to a European professor but since Bose’s be paid only half rate for a European’s Bose was not the man to take this lying down and accept racial discrimination of this kind.

Bose for three years refused to touch any part of his salary, insisting that was entitled to the same reward as a European.  It was for him more than a question of his own self respect. Scientists have a habit of regarding the earth as one planet, and human beings as one species. Bose would consider no compromise, maintaining that the laborer was worthy of his hire irrespective of race or creed. The victory, in the end, was he.

Discuss the above narrative through the framework of Seven Habits .

 CASE : Gandhi and  his Teacher 

 “ There is an incident which occurred at the examination during my first year at the high school and which is worth recording. Mr Giles, the Educational Inspector, had come on a visit of the inspection. He had set us five words to write as a spelling exercise. One of the words was ‘Kettle’. I had mis-spelt it. The teacher tried to prompt me with the point of his boot, but  I would not be prompted’. It was beyond me to see that he wanted me to copy the spelling from my neighbor’s slate for I had thought that the teacher was there to supervise us against copying “ .  ( Source -  Gandhiji  Autobiography,  P. 6 )

CASE : Gandhi and  Churchil 

 

Here is a dialogue between Gandhi and Churchill.   

Churchill, the Prime Minister of Great Britain during World War II, was aghast that Gandhi expected the British to simply pack up and leave India after the war. On November 10, 1942, Churchill made his famous statement on maintaining the British Empire.  "I have not become the King's First Minister in order to preside over the liquidation of the British Empire." In addition, Churchill vowed to "crush the naked fakir."

Gandhi replied: “ You are reported to have the desire to crush the "naked fakir," as you are said to have described me. I have been long trying to be a fakir and that, naked -- a more difficult task. I therefore regard the expression as a compliment, though unintended. I approach you then as such, and ask you to trust and use me for the sake of your people and mine and through them those of the world. Your sincere friend – M K Gandhi."

Analyze and discuss Effective Leadership with the help of Gandhiji’s response.  Mention at least Five leadership learning’s for you…

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